3. Written by Still Awaiting Cancellation Re, on 15-07-2008 16:29
We also cancelled our Bluegreen contract and are awaiting the refund of our downpayment. Even though Bluegreen received our cancellation letter three days after contract signature, the administrative cancellation process did not officially take place until 13 days after they received our letter. We were advised that cancellations are issued a scheduled date. In our case, we were scheduled for cancellation processing approx. 2-weeks after their receipt of our letter. We called again 12 days later (after our scheduled processing date) and were advised that the refund can take as long as 30 to 45 days from date of processing (not the date of receipt). In our case, with a two week backlog to process cancellations, it could take as long as 57 days to receive a refund. When asked the reasons for the delay in refund processing, we were advised that it needed to go through multiple stages (i.e. the Resort and several internal offices). We attempted to cancel in person the following day at the presentation site; but were told that everything had to be processed via their headquarters office in Boca Raton, FL ... even though the contract and supporting documents had not yet been mailed to Boca Raton.
Just seems to us that Bluegreen could show the same level of diligence and enthusiasm in processing refunds as they demonstrate in making the deal.
We are so fortunate that we had the time after the presentation that evening to digest the "how-to" rules and procedures of the program. After closer review, we realized that the process of booking reservations, accessing the RCI hotel network, etc... did not really meet our particular traveling habits, expectation for guarantees and comfort factor. In theory, the program sounded great; and for many travelers it may deliver on their expectations. However, for us we found that it did not offer the level of flexibility and guarantees that we have come to expect when traveling.
For those who are considering attending a presentation; be sure to request "private time" to review the program rules and procedures, the Resort point charges per night, and the RCI program outlined in the first few sections of the large Resort Binder. We were not provided this Binder until after we signed the contract. Ask to see the "Binder" in advance and plan at least an additional hour of private review time "before" signing.
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