Laurie R Zif

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Want ours to know the truth

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They are scammers customer service horrible; accommodations horrible, convenience horrible what more can anyone say. Waitreally bad business practices.
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Loss:
$21000

User's recommendation: Don’t do it!!!

Carole N Wca

Reservations

I need to talk to a live person on phone. PLEASE! Im not canceling the whole reservation I want to cancel 2 studios and keep the 1 bedroom with fill kitchen and living room!. How do I know if that happened!
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Kim L Boi

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Verified Reviewer

Dispute

Im trying to get the company to settle this bill at a reasonable amount. Please, if you can help me out with this matter.
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Preferred solution: Price reduction

Zayvier Mpj
map-marker New Freedom, Pennsylvania

Save points

Have 12000 points we cant save unless we book them. If we cant go we will still loose the points.

That doesnt seem fair. Maybe some people can afford to go on a vacation every year but we cant. We were hoping to be able to use all of our points which is 14000 that is ready to expire and the 2000 saved for a nice long vacation in a really nice place. We couldnt go in 2020 because of Covid and couldnt go last year because one of us lost our job due to companies *** down.

Now we are just starting to get enough time to vacation again. I think this is totally unfair. We bought, pay club dues, and maintain certain fees and they tell me we cant save the 14000 points. I even offered to pay an extra fee to save them.

Very discusted owner. By the way we have been an owner for more then 15 years and this is how Bluegreen treats us.

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User's recommendation: Done invest your hard earned money with bluegreen

Sharon H Sbs

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Verified Reviewer
| map-marker Myrtle Beach, South Carolina

Scammers, fraudulent information

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Bluegreen Resorts - Scammers, fraudulent information

These people are terrible!! They present to you that its such a good plan until you get involved and finally get access to the site to start looking for vacations.

Biggest rip off ever. The salesperson, Brian in the Myrtle Beach office has to be the worst. He told us how to use our points and start a travel business like him abs his wife did. This is totally against their policy but he used it as a selling point.

We tried to cancel and it was during the holidays so we were a little outside of the date. Corporate said the sales office will determine and the sales office said that corporate office made the decision. Omg. What liars!!

Dont do it whatever you do.

Dont even go to a presentation to even listen. They lie to you the entire time!!

Terrible terrible unethical company!!!

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Preferred solution: Full refund

User's recommendation: DO NOT PURCHASE IT!!!

Anonymous
map-marker Clover, South Carolina

Changed my mind

So I just returned my entire package which included all the books, 4 airline tickets and an 8-day cruise. I have never been an impulse buyer but I fell for it.

I called and got the informant to cancel and yes they transferred me to everybody under the sun and even hung up on me. But i had 5 days to rescind, and nobody mentioned that to me. I am so glad I read over my packet because I had 1 day left.

I mailed everything back to them overnight with a handwritten letter informing them that I was exercising my right to rescind everything paid 100 bucks, so let's see how long it takes to get my money back. I will also be calling the credit card company to dispute charges tomorrow.

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Pros:
  • Room
Cons:
  • Avoidance of accountability
  • Customer service

Preferred solution: Full refund

User's recommendation: Please read and don't allow them to rush you while reading

Anonymous

Information for those interested

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Like most of the comments Ive read, and a general lack of trust from the outset this detailed opinion may be helpful. Contacted by phone explaining that a 3-night 4-day resort vacation property was available and by listening to this sales promotion an extra 500 points would be credited to my hotel points. After listening I explained that I was NOT interested and immediately I was then offered a $200 gift card which would offset the cost for the 3-4 night/day vacation. I hesitated and almost immediately an additional $25 gift card came into the offer. I accepted fully understanding that a two-hour presentation would be obligatory. So the $200 was charged to my credit card. Well, the time came to select the location/date and made the 800 call. The initial property request was for Pigeon Forge, TN, and was told no availability for that location or dates. However, the property was available in Gatlinburg, TN, which I accepted. I had my computer on their website during the call and requested a walkthrough to ensure what I would be receiving. This person was well acquainted with the website and added a lengthy description and clarification. I took notes on specifics a single dowelling, mountain view, etc. I mentioned that we would need HANDICAPPED accessibilityNo problem which would be noted on the reservation. The conversation ended and told to expect an email confirmation the following day. With all the exchange of necessary information given over the phone, i.e., credit card, etc., I decided to check with the credit card company to make sure all was legit. It was! Well, the following day checked my email and this is when all went crazy! No message from BLUEGREEN VACATIONS. I immediately called the 800 number and was informed that there was no record of my call or reservation. The conversation was very polite and told me there was nothing that could be done. I then asked to speak with a supervisor, immediately thinking all credit card information may have been compromised. Then speaking with Da'Kayla Cooper, she explained that she would do her best to rectify the situation. She convinced me that everything was secure/legitimate and expect a personal email ASAP. Got the email and replied thanking her. Later that day feeling a bit uneasy still, I made another call to ensure what was described would be what I was told. I called back and was walked through the website again. Each question was answered assuredly. I reiterated the need for handicap accessibility. The day before leaving I called the welcome center asking if we arrived early to register if that would be ok. The young lady said absolutely and offered directions. We arrived early @ 2:15 pm and met Matthewvery nice and professional. He went over all documents explaining our responsibilities. Read and signed all contractual information, presented our drivers licenses and a valid credit card. I asked if there would be the possibility of an early check-in at the resort. He called promptly and happily said yes and gave us the vacation voucher. We left with directions and arrived at the properties at about 2:45 pm. The timeline is importantkeep reading! At the registration desk, I met Josh (a trainee) and after waiting for 20 min., he announced: no reservation was found! He informed me that the reservation had been canceled! Then a more senior employee was introduced and said she was able to find the reservation. The usual computer excuses followed. It has now been almost an hour trying to check-in. With reservation found and assigned to a room. I asked questions for directions to the room and was told to get the parking passthe exact same fiasco resulted (requiring multiple people to get a parking pass. No name was found as being registered! Now three more people came to the parking assistant. With a parking pass in hand we drove to the location and realized no way could my wife negotiate the stairs. We enter the room (dark dungeon-like propriety) and found there was NO balcony as promised and no way for my wife to negotiate the stairs. Yes, you guessed it we returned to the registration desk to request helpwe were then offered a room at ground level to aid my wifes situation. At this point and the level of frustration had set in (entirely too long) and was told THAT if we wanted the described room that had been promised expect additional fees! Please note everyone was always polite and did their best to help, however living this experience and level of frustration left us with a very negative level of trust with anything we would later hear at the presentation. The room we were assigned was in no way what we were sold! The following day at the more than the two-hour presentation and having multiple people assisting the person greeting usit was Deja View all over again! If you have read my comments know that we also met some people at the complex that were thoroughly pleased! Many had been vacationing using the company for years. Finally caveat emptor for us it is the small things in all processes that make the difference. We received the gift cards as promised and considered what we experienced but chose not to purchase the exclusive vacation offer. Maybe our expectations were too high based on the BLUEGREEN website. Lastly all the people were polite, friendly and did apologize. We left knowing if we had agreed to purchase how in the world we ever receive what was promised.
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Pros:
  • One location we visited was okay
Cons:
  • Not what we were promised
  • Misleading information

Preferred solution: Apology

User's recommendation: expect nothing you were told

Sharon T Blm

Very upset

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I am a owner of blue green vacations phone # is 181********. Email is sherrietitus@***.com.

We checked in Sunday, 09/12/2021.

Monday, 09/13/2021 was my birthday. This was our first trip ever as a new owner. Our first trip we were suppose to go on was cancelled by Bluegreen. It was in New Orleans, that was understandable.

When came back to our room after a great day out celebrating my birthday, our key cards didnt work, we called the office they said you can wait for a maintenance man, but dont know how long it will take, or come down and have them fixed, so we took our left over food and packages back to the car and went to have our cards fixed.

We came up and those cards only worked to the vestibule, not our room. So we called again this time they sent a maintenance man and he went and made new cards. He said they didnt make them right.

Ok that was Monday, Tuesday was worst. We came in from a nice day out and we had no air conditioning.

It was very hot, my husband is a cancer patient and I just had double carotid artery surgery and I am wearing a heart monitor to see about a heart irregularity. We called the office numerous times they did not one time call us back. We asked them to move us several times. After a hot night my husband called this morning and asked for a update and they said oh that was fixed last night, Mark (my husband) said we dont have air, she said you must be the only one that has no air.

Then she said they have to get in the adjoining room to fix it. The whole building they told us last night had no air. So my question is are we the only one that have adjoining rooms A &;;;;;;;;;; B so if everyone else had there air back on how come it was only us that they have to go into the adjoining room.

I am so upset, my husband incurable cancer and has little time left to make memories. These were not the memories I was hoping to make.

This trip has not been good and left a bad taste in my mouth. I will never come back to this resort.

I believe we were treated poorly and they were not concerned about our health or safety. I am getting ready to call again.

Very unhappy owner of blue green vacations.

When we came

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Cons:
  • This is our first trip as a new owner

Preferred solution: Full refund

User's recommendation: It is the management at this complex. It is not Bluegreen a place is only as good as there service. But it comes down to the Bluegreen Corp to make sure things like this don’t happen.

Anonymous
map-marker Stevens Point, Wisconsin

Horrible company

Never anything available, always money to save points, borrow points. So much cheaper to rent a VRBO. Never willing to work with you with anything. We have been trying to get out of our timeshare since we bought it, what a useless this to own
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User's recommendation: Run away from this company, SCAM

Laura D Zbg
map-marker Fort Lauderdale, Florida

I just got a very short 'sorry, its already been processed"...I find it hard to believe that I can't get a refund directly from those I sent it to!!.

I sent a maintenance fee in error this morning and was told it could not be reversed...and I REALLY need it back! Hope you can help w/refund Laura Doll
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Loss:
$3000

Preferred solution: Full refund

Laura D Zbg

Sent a payment in error and have been told it can't be reversed

I inadverntly sent a maintenance fee that wasn't due (I have auto pay) and have not been able to get a refund.. I have since canceled autopay!!
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Preferred solution: Full refund

Ralph S Jww

Happy

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We are platinum owners for over 19 years. I read about all the problems people have with bluegreen and I can honestly say I we have never experienced any problems. I nean none!!!!!!!!
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User's recommendation: Learn as much as you xan about bluegreen to nake it work fir you

Anonymous
map-marker Livingston, Scotland

To get out of the Timeshare

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Only interested in the dollar, can only die to get out of the debt...recommend you don't go. Don't think this is a *** has a place this is it .
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User's recommendation: Have a gun ..

Marilynn Pim
map-marker Summerville, South Carolina

I don’t have a review

I am trying to find out if it's your establishment that I paid for a tour for and had to cancel because a family member passed away. I don't have the information. I did this over a year ago
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Preferred solution: Info

Cynthia R Tcl
map-marker Roanoke, Texas

Clarify my vacation package details

I need to talk with someone to reserve my 4-night stay in San Antonia. Please contact me to discuss my options. My mobile number is 817-233-****
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User's recommendation: Excellent

Anonymous
map-marker Kokomo, Indiana

I think I already explained what the problem is!

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I made reservations for two studio at Tradwinds and two days later I called to cancel them.I made another for a 2 bedroom and my points protection should have been refunded for the two studios
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