I had purchased a package through Blue Green Mountain Resort at a Bass Pro Outlet back in early May for $49.99. They made it sound so great and showed me several areas in the Dells that my family and I could vacation.
Some of the hotels were nice, but not as nice as others. They told me for an additional $50.00 I could upgrade to a nicer hotel when I call to make reservations, so I did just that, a week after I purchased the original $49.00 pkg. Upon calling, they upgraded me to a "nicer" hotel/water/theme park and later sent me a confirmation letter with conf. # and dates of arrival and departure, etc.
I called several times between May and August to confirm the dates/times/hotel, and each time the person on the other end from Bluegreen confirmed everything on the letter. Imagine my surprise when I load my family up (after 4 months of talking about how much fun we were going to have at this hotel/waterpark/theme park), and we arrive to check-in at the Information Center and are told that we were bumped from that resort to a different resort, which is a step-down from the one we were supposed to stay at. I was never informed of this change, but she said she would make it right because she would give me waterpark passes to the park, but that we could not stay at the resort because they overbooked rooms the week prior. Not knowing what to do, I thought how bad could the other resort be, plus they are trying to make it right by giving us waterpark passes at the resort for the time we are there?!
So, we head over to the other "step-down" hotel and get in the parking lot, holy cow, I would not let my dog stay there. It looked like a ghost town! My kids faces said it all and they looked so sad and said "this is where we are staying?" The waterpark looked shut down and there were no cars in the entire parking lot. We drove back without even trying to check in and demanded a cancellation of everything and all paperwork including the time-share presentation we were supposed to attend the next morning at 8:30.
She said we want our waterpark tickets back and you will have to pay a $75.00 cancellation fee in order to not be charged the whole price of the package and room charges. Are they nuts? I just paid for the package back in May plus the upgrade, they messed up my reservations big time, and now they wanted me to pay $75 to cancel?! I WILL never ever deal with Bluegreen again, and I will make sure that everyone knows the HORRIBLE experience my family & I had with them.
By the way, when I went back in to complain, the one sales lady said "I'm not trying to be rude, but we have nothing to do with the place that booked your reservations (apparently they just check people in and work for the actual time share resort) and there are people here in our lobby, so if you don't mind taking this to a side room." I think not! Other people needed to hear what was done to us, so maybe they would reconsider and not get screwed! One more thing, after I cancelled everything, the girl at the front desk said she would call the "step-down" resort and let them know we were unable to come and therefore would not be showing up. Guess what?
That resort did not even have us down as staying with them either! Talk about a confusing mess! I should have known better. I will NEVER trust another timeshare scam or be suckered in again or have anything to do with BLUEGREEN RESORTS.
STAY AWAY AND spend extra money for your family to make sure you get a quality vacation. By the way, we ended up getting 2 nights at the Wilderness Resort (after finding out we had nowhere to stay), and we had an awesome time there. That is a real resort. You may pay more, but you definitely get a "classy" resort with honest employees who are not trying to rip you off.
I would question the people who work for Blue Mountain or anybody that works at the Information Center/Visitor Center regarding their morales and honest work ethics.
I hope this saves another family some grief and stress of ever having to experience what we did.
Product or Service Mentioned: Bluegreen Resorts Vacation Ownership.