My husband booked a vacation on July 12, 2013. We were to take the vacation beginning August 1 through the 3rd in Las Vegas.
The employee told my husband he would receive a email with in 24 hours of booking the trip. My husband did not receive any such email and in 48 hours he called them back to cancel the trip. He told the employee that he no longer was interested and no to take the funds from our credit card. He was assured that all had been cancelled.
This was not true Blue Green tried 5 more times to take the funds. My husband uses a prepaid credit card for items like this just for this reason. They tried 5 more times each time my husband would call and speak with a supervisor and told them all had be canceled. Blue green was also calling my cell phone.
I am on the National do not call list each time they called I told them this. This company does not stop they called me up top 13 times a day. I spoke with an administrator who promised that my husband and myself would not receive any more contact from them. They would not try to take the funds from our card they would not try to call or contact via email.
One hour after speaking with her they tried to get the funds from our card. We were on our vacation on 8-2-13. We travel with the pre paid card so when they hit the card this time the funds were there. I have spoke with several people.
One employees name was Maya she was so rude and disrespectful and hung up on me. Randy, Ryan,Mike all the same. This place is a joke and all they do is pressure people.
They are commissioned based and lie to get what they want......BUYER BEWARE!!!!!
Product or Service Mentioned: Bluegreen Resorts Vacation Package Booking.
Monetary Loss: $100.