Customer service
Exchange, Refund and Cancellation Policy
Facilities and Services
Price Affordability

We also signed up for a BlueGreen vacation at Bass Pro. When we made our reservation by phone, they did tell us that the Lodge at Shenandoah had been closed because of a fire, so we would be staying in one of the cottages. Having seen in their brochure how luxurious the cottages were, that seemed like a plus, not a minus, to us. However, when we arrived, late at night, the cottage to which we were assigned turned out to be one of those which was slated for renovation. Luxurious? Well, in the same sense that Motel 6 is luxurious, I guess!

Nonetheless, lured by their promises of a wonderful deal, and wearied by a sales pitch that lasted far longer than the allotted two hours, we did sign up to become vacation owners. When we left the sales office, though, our feelings were far more that we had made a mistake than that we were excited about the experience to come. All of our concerns became even more heightened when we read the reviews in this web site. We decided to cancel the purchase within the legal 7 day timeframe allotted by Virginia law, and called BlueGreen to find out exactly how. By the third phone call, they did finally respond to our question, and we complied to the letter of their instructions.

We are happy to say that the cancellation was carried out without any drama or fanfare - just a copy of our agreement mailed back stamped "Cancelled," with a receipt for our downpayment, and an acknowledgement from the credit card company that our account had been credited for the amount of the down payment.

In sum, we feel that the BlueGreen vacation plan is not a scam - it may be the perfect plan for some people. Since we felt that it was not the best plan for us, we were very happy with the way BlueGreen lived up to their end of the agreement.

Reason of review: Good customer service.

I liked: Their sales staff.

I didn't like: Quality of accommodation.

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