Update by user Mar 01, 2013
Sorry but I am not buying the attempt to pass off Seashell Stella's folksy sales pitch and praise for Bluegreen as the posting of an internet surfing grandmother from Iowa who just happened to come across my complaint on this site and who uses the phrase "for heavens sake", refers to another woman as "little gal" and makes all of her travel arrangements last minute. Right.
I do agree, however, with one thing in "Seashell Stella's" posting - if you want the truth about Bluegreen, ask an owner. Well, that's me. So ask me. If anyone reading this post has any questions about Bluegreen, please feel free post your questions here on this page and I will post a response.
I would be happy to share my experience as an Bluegreen owner over the past six years.
My complaints about Bluegreen are legitimate. Rather than pay people to post comments praising Bluegreen in response to legitimate complaints, Bluegreen would be better served to adopt honest business practices.
Original review posted by user Feb 22, 2013
Like scores of other duped Bluegreen owners, I purchased an ownership in Bluegreen based on false representations made and written documents provided during a sales presentation. In 2007, I purchased into Bluegreen in reliance on those representations and did so at the Silver Preferred Membership level specifically to obtain the benefits of the Silver Preferred Membership, which included the ability to "Pay Club Dues & Maintenance Fees with Vacation Points" per the written documents provided at the time of sale as well as membership materials subsequently mailed to me.
I also purchased at this level because it was sufficient to cover approximately 4 weeks of vacation stays per year. Plenty has been written about the false representations made during the sales process so I will limit my comments to the fraudulent claims contained in the written membership documents regarding use of vacation points to pay club dues and maintenance fees. The written documents contained more than just a statement that vacation points could be used to pay the dues and fees, they included a schedule explicitly listing the dollar amounts to be credited to fees by number of vacation points. My maintenance fees were approximately $1,000 per year.
According to the schedule, my number of annual vacation points could be exchanged for approximately $1,000 towards maintenance fees. After not being able to book any of the resorts I wanted during my first four years, I decided to use my annual points to pay the maintenance fees so that I wasn't completely wasting the points. When I tried to do so, however, I was told that I would receive $200 in return for all of my annual vacation points ($800 less than stated in the written terms of my ownership documents). In addition to being a breach of the terms of ownership and evidence of fraud and other claims, this was unconscionable.
Bluegreen pays $200 in return for 4 weeks worth of vacation points and then turns around and sells that resort time for $4,700 to $8,000 depending on resort (based on the nightly rates currently offered on travel sites as of today's date). That amounts to a markup of 2,250% to 3,900%. A business is lucky to sell a product at 100% of cost. Bluegreen sells resort time to to members at an unknown profit and then resells that very same time again at a two thousand percent or great markup when members don't use their time.
None of that outrageous profit is given to the member or even credited towards the members fees.
I am embarrassed that I fell for Bluegreen's deceptive practices but that stupidity doesn't make Bluegreen's actions any less deceptive or fraudulent.
Product or Service Mentioned: Bluegreen Resorts Vacation Ownership.
Monetary Loss: $23800.