hank you for using the Better Business Bureau's Online Complaint System.
Your complaint has been assigned case # xxxxxxx.
Correspondence regarding this complaint will be emailed to : xxxxxxxxxx
Please print a copy of this for your records.
Filed on : April 10 2014
Filed by : xxxxxx
Filed against :
4960 Conference Way North, Suite 100
Boca Raton FL 33431
We were sold us a timeshare based on promises that it would be easy to book as well as a long term economical solution to vacations. Claims were false Member ID# xxxxxx The intent of this complaint is to illustrate several deceitful sales practices from Bluegreen and either get a refund of our mortgage charges or at a minimum be released from paying continuing rising maintenance fees. I've attempted to work with Bluegreen on this but they have ceased responding to my requests. I have email documentation to prove it. On October 22nd, 2008 my wife and I attended a Bluegreen presentation at "Bluegreen's Minneapolis Preview Center" based on a promise that we would receive a "free" vacation. The events that followed were in our eyes very deceitful, unethical and filled with several misleading statements. Below are the key points and examples: #1. "free vacation offer" - Only after attending we found out the stipulations and that this wasn't a "free vacation" or even a good deal - this is verbiage from their contract handed to us after the sales presentation: "Hotel rates are per room/per night. based on 2 people sharing one room, plus tax and range from $109 to $400 per night, depending on destination selection and minimum stays range from 5 to 10 nights" So - the "free vacation actually could range from $600 to $4,000. Important note: The cheapest option in the "reservation handbook" was actually $149 - so the $109 range wasn't even true. Lie # 1. #2. "Maintenance Fees" - We were told by the sales team maintenance fees rarely increase. Below are two timestamps of maintenance fee increases: - 10/4/2009 bill - $565.50 - 10/01/2012 bill - $601.90 An increase of 6.5%. They increase...and increases are unpredictable. #3. "Ease of booking" - We bought 3,000 points per year (6,000 every two years). We were told at those points we have plenty of options to book. The reality is we can only book undesirable location at undesirables vacation times. (i.e. Wisconsin Dells in the middle of winter). We are now paying over $1,200 per year in maintenance fees alone per vacation (not to mention the mortgage of over $close to $8,000 which Bluegreen already has been paid in full). I recently checked for some vacation time in Colorado in August - for 4 days the points required were around 25,000 points...for a 4 day vacation. Just hotel! Based on the current set-up, I won't be able to take my family on a reasonably priced vacation for the rest of my life. This is not what the salesperson sold me! #4. "Bait and Switch - contract "out" clause" - Bluegreen offers a 30 day "out" clause on their contracts. I wish I would have taken advantage of this (even if Bluegreen doesn't respond I hope people see this). My experience is that really only after the 30 days and when you really try to book a vacation that you realize how bad of a deal this really is. I was shocked at how limiting the points are and what little options you really have when trying to book a vacation. Based on the sale presentation and contract process I was led to believe this was a fair deal. It wasn't. #5. "How Bluegreen responded to my concern" - How a service company response to complaints is telling to what they are really about. On April 2nd 2014, I informed Bluegreen of my difficulty of booking a desirable vacation and the above points and my desire to be removed from contract. April 3rd - A rep by the name of "Hadley Anne Settlemire" responded simply stating she is "sorry for my dissatisfaction" and pointed me in the direction of "Pinnacle" to "resell" my timeshare. April 3rd - I responded to Hadley stating that I'm not interested in reselling and that my complaint was regarding the several misrepresentations that occurred during the sales process. April 3rd - She then responded with language referring to my "contract" and that Bluegreen offers no resell program. April 3rd - Again - I responded, not interested in resale - sales practices were deceitful. April 4th - I asked for confirmation of release of obligation April 7 - asked again April 9 - no response
Your Desired Resolution:
I am demanding a refund of half of my mortgage and any maintenance fees associated since the initial purchase in 2008 and release from ANY further financial obligation to Bluegreen, its subsidiaries or any company associated with Bluegreen or any Obligation that began in October 2008 as a result of the initial sales presentation. I am demanding resolution before the next maintenance fee period.
This case will be reviewed by a complaint specialist at Better Business Bureau, and then forwarded to the business for their response. It is our policy to allow the business 30 working days to respond to your complaint. You will be notified when the business has responded.
Monetary Loss: $20000.