Santa Monica, California
Not resolved
1 comment

I bought a 3 night package for $199 with the understanding that I would be staying at the location near Phoenix.

I was placed in a Courtyard/Marriott about 8 miles away. They said that they had overbooked their location. Marriott took my credit card for "incidentals" as is customary.

I did attend the presentation as was my responsibility but it wasn't for me so I didn't buy.

Upon checkout at Marriott I got a $0.00 balance checkout receipt showing no charges.

When I received my credit card statement, there were 3 charges for $25.02 each, one of which occurred a week after checkout.

I called Marriott and they said that Bluegreen does not pay room tax for off site stays.

I emailed Bluegreen on the company website and told them the situation, gave them my phone # & email and asked to speak with someone within 48 hours - no response.

The room tax was not disclosed unless it is in very small print but it should have been mentioned verbally.

So, the weekend was $75.06 more than I had budgeted and I'm mad.

My suggestion? Aviod Bluegreen if you want to avoid problems.


Tim, CA

Product or Service Mentioned: Bluegreen Resorts Vacation Package Booking.

Reason of review: Undisclosed tax charges.

Monetary Loss: $75.

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Hi tim, i was just wondering if u got refunded with ur charges? I booked a 4days vacation on aug 14-17 but i heard negative reviews and thinking to cancel it.pls email me back

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