We purchased 15,000 points in 2003. At that time our maintenance fee was $250. Now it is $965. Reservations are nearly impossible to make. Have never been able to get when we needed it. Always compromise on dates. Sometimes leaving family members behind because dates cannot be had. Even at 11 months. When we first purchased, the reservation time was six months, not 11.
So as you can see, the rules constantly change, getting more unattainable and unaffordable with each passing year. The quality of the management has gone down as well. There never seem to be enough people to help you when you need it. For example, at one of the Myrtle Beach resorts, we (my family consisting of husband wife and two small children!)were witness to a fight (honest to goodness fist fight) at the pool between adults who were intoxicated. Everyone was trying to get away. The employees were the FIRST ones to leave! They just completely disappeared. The police finally arrived and made a few arrests, left the property and then slowly the employees began to reappear. When I asked them why they all left instead of trying to see to the safety of their guests, they said their protocol was to get themselves to safety.
Never stay on the top floor. Usually only one elevator per building is working at a time. The wait can be intolerable and several small children are impossible to carry up the stairs at one time. The first two floors usually have an odor that is musty and can cause allergies to flare up. The bed sheets are so thin they look like netting. At least three different times I can recall that the heater on the pools were broken, or the hot tub was closed while parts were being ordered. I could go on and on...
Well, that is just typical of customer service with this company. Do your research! You can call any company that sells timeshares and rent more economically than you can buy!
We finally put our 15,000 points up for sale today. We can only hope it sells quickly. We are looking forward to losing this albatross around our necks. Private rentals of homes seem to be the way to go. Much less hassle and more relaxing, and even though they can be expensive, Bluegreen will be more in the long run.