Escalon, California
Not resolved
0 comments

after arriving at the Las Vegas facility with our son to celebrate his 21st birthday we realized the room we had booked and I've been told was handicapped accessible was not in fact the front doors were not automatic as you would expect in a Las Vegas resort. The entire attitude of the staff was terrible, and haven forbid you decline there very overpriced time shares then you become the red headed stepchild.

Upon our departure our family waited over 4 HOURS in the lobby for an accessible transportation to the airport. Not one staff member seemed at all concerned about it, they were to busy checking in the next round if victoms.

Dont waist your time on this facility its unprofessional and located in the middle of an open dirt lot way off the strip (not walkable). Shame on you blue green I trusted you to give my son some great memories instead I got a nightmare.

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