Orlando, Florida
2.7K views 5 comments
100% full Not resolved

On 10/11/14, my husband I purchased tickets for Universal Studios from Bluegreen during our third stay at The Fountains resort in Orlando, our fifth stay with Bluegreen.

On 10/12/14, we visited Orlando Studios only to find that larger guests were unable to ride 90% of the parks attractions because chest size prevented the lap bars from closing. I am a very large chested woman and my husband has a barrel chest as well, so we were unable to participate in the fun that is supposed to be Universal. Extremely disappointed, we left only two hours into our unlimited 14 day tickets, knowing there was no reason to return. We spoke with Bluegreen who said we would have to talk to Universal so we spoke to guest relations at the park who said they would be happy to refund our tickets. However, they were only able to refund us what they had received from Bluegreen. Universal did all the could do to correct the problem, ensuring their future business would not be impacted.

But, Bluegreen, in a true show of corporate greed and profit-over-service, denied us any refund of their half of the profits. After months of trying to reconcile the issue through the Better Business Bureau and Bluegreen's corporate office, Bluegreen has still denied our request, an amount equal to two weeks of my salary but a grain of sand in their pockets. I have been forced to contact a lawyer to fight for my money. Is it just greed or is there discrimination at play? I'm not sure, but a warning to any who intend to visit a Bluegreen resort: do not purchase attraction tickets! They want your money and care little to ensure your future business. This policy means no matter what extenuating circumstances arise, they will not help you if it means losing a dollar.

Review about: Universal Studios Tickets.

I liked: Room.

I didn't like: Lying, Deception, Customer care.

Review #581856 is a subjective opinion of a user.

1.5
Website
Customer service
Reason of Review / Monetary Loss Greed and unacceptable customer care / $250
Preferred solution Full refund

Had an Experience with Bluegreen Resorts?

Submit review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Anonymous
Coon Rapids, Minnesota, United States #1248031
As a very large person myself I have to say - get over it! Noone owes you money back because you didn't do your research as to whether or not you can fit into the rides. It took me 30 seconds to find about 100 references online from people who had visited various resorts - including Universal - and explained whether or not they could fit. It's on you.
Anonymous
#1138808
Why not hold onto the tickets, start a diet and exercise program, and then reward yourself with a return trip she you are able to fit on the rides? Seriously, you should be more concerned about WHY you could not go on the rides, not the lost ticket cost!
Eri
#948922
Why you mencioned the word "discrimination" ? being fat is not a protected class. No one has to give you a refund. It is your responsibility to research about any restriction wherever your weight is a an issue. Theme parks, airplane, etc. Even if you barely fit in those seats it can be dangerous for you and if something happens you still try to file another lawsuit.
NaughtyNancy
#941802
OP says that she is large chested, and her husband is barrel-chested as well. In other words, you're both fat and are surprised that amusement park rides don't accommodate people your size. I understand wanting a refund, but honestly, I don't believe you're entitled to one. Just cut your losses. In the end, you'll probably pay out more money to hire a lawyer and sue than you would if you just walked away from the whole thing.
Skinny
#938883
If they made the lap bars accommodate you, all the little kids would be in serious danger, maybe even thrown from a ride because the lap bar would be too loose. You are selfish in thinking only of yourself. What abut the kids? Maybe you should lose some weight. You're obviously not being discriminated against at the grocery or the restaurants!

You May Also Like

"1st photo is above the mirror/sink area when you walk in. The light hood is broke and filthy. 2nd photo where a water sprinkle system use to be. And also now..." Read more
"After a long day of traveling, we were happy to arrive In our hometown of Horseheads at the Budget Inn around 1 in the morning.However..." Read more
"Lets see we booked online for this hotel for 12-31-16. When we arrived they had stated that they were over booked and that they would have to find us a..." Read more
"I bought the sampler package last fall and aside from the hassle of all the constraints as to when you can book your vacations, I have also found the exact..." Read more
"good day i have concern with my transaction last april 16,2017 to LBC EXPRESS visayas avenue branch i have sent a cellphone going to samar calbayog city without damage.But last..." Read more
"I hired Tonya Wigner she scammed me out of $1,315 for supposedly cleaning my house.She stole household items from me, harrassed me and did not finish the job claiming i..." Read more
" I got coc 8 max base from my school friend.at sri Lankan rupies 2500 .so after month he change password .plz give back my account .plzz give me ecount..." Read more
"Don't waste your money ! I ordered a jacket and had to return it due to a fault. I received a replacement but this was about 4 sizes too big,..." Read more