On 10/11/14, my husband I purchased tickets for Universal Studios from Bluegreen during our third stay at The Fountains resort in Orlando, our fifth stay with Bluegreen.
On 10/12/14, we visited Orlando Studios only to find that larger guests were unable to ride 90% of the parks attractions because chest size prevented the lap bars from closing. I am a very large chested woman and my husband has a barrel chest as well, so we were unable to participate in the fun that is supposed to be Universal. Extremely disappointed, we left only two hours into our unlimited 14 day tickets, knowing there was no reason to return. We spoke with Bluegreen who said we would have to talk to Universal so we spoke to guest relations at the park who said they would be happy to refund our tickets. However, they were only able to refund us what they had received from Bluegreen. Universal did all the could do to correct the problem, ensuring their future business would not be impacted.
But, Bluegreen, in a true show of corporate greed and profit-over-service, denied us any refund of their half of the profits. After months of trying to reconcile the issue through the Better Business Bureau and Bluegreen's corporate office, Bluegreen has still denied our request, an amount equal to two weeks of my salary but a grain of sand in their pockets. I have been forced to contact a lawyer to fight for my money. Is it just greed or is there discrimination at play? I'm not sure, but a warning to any who intend to visit a Bluegreen resort: do not purchase attraction tickets! They want your money and care little to ensure your future business. This policy means no matter what extenuating circumstances arise, they will not help you if it means losing a dollar.
Product or Service Mentioned: Bluegreen Resorts Customer Care.
Reason of review: Greed and unacceptable customer care.
Monetary Loss: $250.
Preferred solution: Full refund.
Bluegreen Resorts Pros: Room.
Bluegreen Resorts Cons: Lying, Deception, Customer care.