I requested a document from them to turn into the bank because I am refinancing my house. Well 6 weeks later and after 5 or 6 phone calls from me, I finally received the correct document.
Well the lock on my loan had expired and I had to pay to extend it. So I was going to get back about $800 originally, but instead I had to pay $1000 out of pocket to close the loan. I am planning a wedding and honeymoon and I had to use money for that to close on the loan. I called Bluegreen to complain about the issue and the "manager" I spoke to basically said it was my fault.
All she did was offer to give me points to use during off seasons that would expire in a year. Well I am using all my vacation time for the wedding and honeymoon, so I wont be able to use them.
So she did nothing for me except telling me it was my fault and I was out of luck.
For a company that prides themselves on customer service, they sure did drop the ball on this one.