Not resolved
Billing Practices
Customer service
Exchange, Refund and Cancellation Policy
Facilities and Services
Price Affordability
Value for money

They will promise you a stay at one of their many locations, the cruise, and another vacation. We wanted a beach trip so they suggested St.

Pete BEACH. We bought into the whole idea. Got the time off work approved scheduled our BEACH vacation 6 months in advance. Even paid $129 for an extra night that wasn’t apart of the “package” then I had a gut feeling and read some reviews online so I called to find out what hotel we were booked for.

Some just common hotel in Petersburg City, no beach there. I called and told them I was under a different understanding they apologized said I could get a beach hotel but it would be extra charge.

I asked for them to cancel my reservation and refund my money they agreed to do so on the $129 room stay but couldn’t refund me on the $398 package!!!!!!! I’m just glad we didn’t drive 15 hours to find out what other BS this company had fed us.

Product or Service Mentioned: Bluegreen Resorts Vacation Package.

Reason of review: Not as described/ advertised.

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