I Checked in and it was not on the floor requested or view and the front desk Ms Caroline didn't try to help us in anyway and made a remark that if the 2nd floor isn't good enough then I should try elsewhere ! And that's not good customer service and another thing is the room that was given to me has a dirty fridge with rust all on it and the mattress is hard than before( we was hear last year and it was being remodel and we got the same broken building and rooms as before ,I'm very very disappointed . Can u please get us out this fixed
Product or Service Mentioned: Bluegreen Resorts Customer Care.
Reason of review: Poor customer service.