We got to know about blue green from their marketing partner. So, we went to their resorts
sometime in June Last year (2018).
Initially we decided not to buy any points from them. We
have attended a presentation and while exiting they asked us to wait for some time and one of
their sales representative came. He explained about their vacations and we said we are not
interested, first the sales person said each point is 3.XX and we said no then price came down.
What I asked is if I want to sell should I get my money that invested here. Honestly, I am not
interested in any profits at that time and just expected my investment.
I WAS TOLD THAT
CURRENT MARKET VALUE IS 3.XX AND I GOT IT FOR 2.XX. We bought 5000 points for
13500 USD approximately. We were happy that at least we can enjoy the vacations and get our
money at the end. I asked them clearly if we want to sell, should we get my money back then
they said YES.
Otherwise why should WE buy? (Still we were under impression that our
purchase was a good one). We just TRUSTED. They asked us to come back in 2-3 months for
demo on the programs.
In OCT-2018 we went to Myrtle Beach to attend the demo/session.
After the session, another
sales agent came and he started explaining. The sales guy told us that with 5000 points we cannot
do anything and he insists to buy another 10K points to book a comfortable vacation with 15000
points a year. He said he has 45000 points and he can get points X 3$ even if sells upfront. I
asked all the questions on the selling to make sure we are on NO PROFIT/NO LOSS at least.
that sales person said "You are on complete profit side" no need to worry. So, we had to buy
another 10K points and the point price value was less. During this session, he said about pinnacle
vacation and showed some interesting rates to sell (but that is correct info) if needed. So far for
15K points we spent 34K USD.
After 3 months One day, I just called their official partner to
resale (Pinnacle) to know the price and estimate sale time I got shocking info. The price they said
is very less that I purchased. I was very unhappy. Then I sent an email to bluegreen customer
care on this and I got bad response from them.
I told bluegreen that I am not happy with what i
was told and I want my money back then they said only option is resale thru pinnacle.
We booked Shorecrest for two days to spent some time but points are expensive so I booked for
some price. We did not ask for any appointments but at the reception they asked if we are first
time in this year then I said yes. Receptionist said this year we have new interesting changes for
their customers. I thought will ask all my questions on the resale.
We were in office room and
one lady came. I asked all questions on the resale. We were told that bluegreen introduced new
changes that will help their customers. Here are the two mains.
IF we are at bronze level (20K points), we can sell the points to bluegreen that we can use it to
pay maintenance fee (each point would be 2 cents to 16 cents). We were told that for each point
that is given to bluegreen *4 times will get the value.
2. Resale value will be controlled by bluegreen (In their forms they added one point in the
agreement as well)
3. Travel savings: I was promised to get 1500 USD but did not receive so far.
savings are really useless. We get better prices in other websites.
On the resale, she has showed wrong screenshots. Bronze customers sold their points within 4
days. This is completely wrong.
She showed wrong screenshots with bronze level points sold
within 4 days on pinnacle for 40K USD. When I asked Pinnacle, they said the 20K points worth
is only 35K and that too it takes 6 months - 1-year time. This is completely wrong.
She insists to buy another 5K points to help on the resale. I wrote everything from 1st session
what they promised.
And interesting fact on the points selling to pay the maintenance, when I asked bluegreen agent I
got reply that for 20K points they will give 200 USD which is not fair.
Yearly like maintenance I
have to pay 1750 USD. So I really felt bad and decided not to proceed further. Whatever the
info/promises they mentioned is wrong.
Will share more info if needed.
So, I would like to get my money back. Is there any lawsuit open so I can join.
Product or Service Mentioned: Bluegreen Resorts Vacation Ownership.
Reason of review: Pricing issue.
Monetary Loss: $52000.
Preferred solution: Full refund.
Bluegreen Resorts Pros: Available villas are good.
Bluegreen Resorts Cons: Not so many locations, Wrong promises, Pricing was not correct according to bg, Unable to use points based on availability of rooms, Sales persons gives wrong info.