My husband and I were so excited to be going to Las Vegas for our 13th wedding anniversary. We took a bus from the airport to our hotel. We were wowed on the trip by Mr. Perry Clark who sold us on a "vacation ownership" tour. We paid a $60.00 cash reservation fee on the spot for which we were to receive a $20.00 refund (a check we were told any casino would cash, however none actualy would) and a VIP romance package. Mr. Clark also promised us the tour would take only 1.5 hours.
We had to pay for our taxi ride again in cash, for which we received reimbursement via a second check. The "tour/ sales presentation" took approximately three and a half hours. Add travel time to and from the hotel. That's about four hours of our very short vacation....
When we took our "gifts" that cost $40.00 to the Venetian resort, I was advised that neither my dinner coupon or my gondola ride certificate were VIP as was promised by Mr. Clark.
The dinner was limited to maybe six choices. We both chose the lasagna dinner trying to be on the safe side. I think Chef Boyardee would have made a better lasagna. There was pasta and sauce with a smallish slice of cheese on top. Ewwwww.
The Gondola ride was, again, not for a VIP experience, and also was only valid for the outdoor gondola ride. It was,I think, around 106 degrees for the whole weekend. The Venetian was not running the outdoor gondola ride during this period.
I was so disgusted with everything. I phoned Blue Green and spoke with a woman who advised the problem lie not with them, but with the marketing company. I was given a name and a number to contact. Mr Clark had given me his calling card, so I phoned him next. I explained the issues that we had experienced. He had no real answer. So I called the marketing company and was told the items I had received should have been VIP, Any casino would cash oour checks, and the tour length was unacceptable.
Mr. Clark texted me later that evening and promised he would address my issues the following day at a meeting. He advised when he had a resolution for me, he would phone me. That was the last I heard from anyone regarding this issue.
My husband completed a survey Blue Green sent him via email and he requested a follow-up call from one of their representatives, which has never came.
I feel like my annversary was ruined because of the Marketing Company, and Blue Green Resorts.
Product or Service Mentioned: Bluegreen Resorts Vacation Ownership.