Update by user Jul 25
Well nothing resolved after several phone calls. They have put in a request to cancel contract but no promises.
Waiting to see what comes of it before taking further action.
It is true contracts are legally binding. However, under general contract law contracts are cancellable for a variety of reasons including fraud, misrepresentation and failure of consideration.
Original review posted by user Jul 24
My husband and I purchased a 10000 point package July 16, 2018. After returning home from vacation on the 23rd and trying to utilize some of the things we were told; we have made the decision to cancel this contract and request a full refund. I have called quality assurance department and someone is suppose to be returning our call. We also have a call in to our attorney.
APPARENTLY SALES PEOPLE WILL TELL YOU ANYTHING TO GET YOU TO BUY.
While still on our vacation we tried to utilize a boat rental perk the salesman told us about numerous times only to find out NOT POSSIBLE. We thought maybe we had to wait til we were on a charter club member vacation to utilize this amenity. However, I have since find out it this is not possible period. FIRST LIE.
He also told us we could start booking vacations within 24 hours and kept telling us to be sure and do so. We returned home July 23, 2018 and July 24, 2018 I have tried to log in so we could start looking at vacations only to find I have to wait 30-45 days. ANOTHER LIE.
He told us we could book vacations for friends and family with our points or bonus time. I asked if we were liable or required to be there and was told no. Only to find out that, the member has to be there at sign in and throughout stay. ANOTHER LIE.
There are more LIES and I could go on most of which you have already ready about on some of the other post.
Reason of review: Not as described.
Monetary Loss: $14000.
Preferred solution: Full refund.
I didn't like: Salesperson lied, Were dishonest.