I have owned 1 week with BlueGreen since 1987. It then was RDI. I bought 1 wk into a 2 Bedroom which was beautiful and it was with a deed registered in the Court House of Barabo. I went to a meeting this week to upgrade and for $6,600 I can buy $3,000 more points.
I never was so confused not only with the sales Rep but when I called Florida at the main office they said I had 1 red week, 1 blue week, 1 white week that I could use only at Xmass Mt. and then 9,000 points which I bought in 1994 for $2,500. 5 people gave me this story above after verifying with their supervisor and in fact one supervisor verified it, but then I talked to a Mgr and was told no I only had my 9,000 points. That in 1994 I converted my week to points. The girls I talked to said they were wrong that their was an error in the computer and the supervisor was going to investigate it as I told them no one ever told me about the extra 3 weeks, but funny 4 other people gave me same information with 4 different calls. Other thing that is strange is I have all my original paper work but not the piece of paper showing I converted my wk to points and the computer doesn't show that either until I talk to a Manager, not a supervisor and get told I converted. I have done a lot of research and read a lot of reviews from 2015 and found so many people who have been scammed by Blue Green and ever since a new buyer has bought them out which is a bank the Mountain is not the same. I paid a $1400 special assessment fee for a 3yr period to renovate all the units and have destroyed the whole beauty of the inside living quarters. They are all blah blah. They have 1 Couch, 1 Little Chair, 2 end tables, 1 hassock, a ugly dinning table, no more DVD players and no Jacuzzi tub in each Master Bedroom, Queen size bed in 2nd Bedroom and that is the furnishings . Nothing to give you that exclusive feeling like you use to get when you walked in. This Bank is destroying a Beautiful Vacation Park for an extra dime. I would never give another dime into Blue Green if I want more I will go RCI. These past 28yrs I have traveled to Aruba, Hawaii ,Florida, DC,
Myrtle Beach Calf and have always had fantastic units at times I requested and was always put in AWE for each Trip but I think this Bank better open it's eyes and rethink
before they lose it all. Stop the lies at Sales and be honest and don't offer what they don't deliver. They have lost me as a customer. I will use what I have until it isn't worth going to and then just drop it. How I don't know you can't even give them away.
Product or Service Mentioned: Bluegreen Resorts Customer Care.
Reason of review: Poor customer service.
Monetary Loss: $8300.
Preferred solution: Correct my information in Computer so I get what is rightfully mine.
I liked: Options initally.
I didn't like: Sales.