You know the saying one something is to good to be true it probably is? This is it!
They had called me this Monday to book a vacation with them. They told me they had dates open that I was looking for but to call back as soon as I had dates for sure. I call back the very next day to find out that they totally screwed up on my package. I was suppose to be upgraded to a log cabin at Christmas Mountain for a ski trip getaway with my family and it was suppose to be for 2 nights and 3 days.
Come to find out it was for 4 nights and 5 days. Great right!!! No, because there is no open days for the weekend only during the week...Not what I had wanted.. The guy totally lied to make me book this vacation.
(Frank) Then I call and tell a lady (Lisa) about the screw up and she tells me that if it were suppose to be for the 2 night 3 day she could see where the guy might have had those days open so she would look into getting me the days I wanted and would call me back. This is Tuesday, it is now Friday, so I call back again and they transfer me to customer service (Dominic) who is no help also. I tell them if they cant find the dates available I would just prefer to get a refund. The lady( a different one at this time because I was cut off on the last call) tells me that I have to WRITE a *** letter to someone in Florida who will contact me ( and probably try to make it right again, who won't) and I will probably have to jump through another hoop to get my money back if even possible, the way this is going.
It isn't even a week since I had booked this. So now I have to waste time to write a letter to get a refund. Very, Very disappointed with this company. This is why I usually hang up on these people because it is always a scam and I should have known better.
I will next time!
Don't book a vacation with these people...They lie to get your money and make promises they can't keep and then when you just want a refund because you are very unsatisfied you have to jump threw hoops. They can take your money over the phone but wont give it back.
Product or Service Mentioned: Bluegreen Resorts Vacation Package.
Reason of review: Poor customer service.
Monetary Loss: $399.
Preferred solution: Full refund.