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I reached out to the customer Service department twice, the first time I was put on hold for 32 minutes before I hung up. I just contacted them again today to receive a refund do to a life threatening illness. I was told that I missed the refund period, so they are...
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1.0
I didn't like
  • How i was treated when asking for a refund
#1278301
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Our family stayed at Unit 809A & B, three bedroom Deluxe Timber the week of May 23rd to May 30th. We had to leave early on May 28th because our grandson got injured outside the unit. He had to be taken to urgent care to get nine stitches on his thigh from an injury on...
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I didn't like
  • Poor quality of maintenance
#1272141
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BAIT & SWITCH PROGRAM People!!!! ... LIES+LIES = LIES..... DON'T BE A FOOL...!! THEY LURE YOU WITH SMILES & PROMISSES... try to hook you up with free gifts... but nothing is free people!!!.. you'll end up paying worse... the good thing about this is if you already...
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#1270227
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I bought the discounted $298 package of the cruise and hotel stay, but only afterwards I started doing research and found these very sad complaints. I was super concerned about what I may have gotten myself into, so I called and asked to be explained everything...
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#1268359
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BE WARNED!!! So far I have not taken my trip with them but my credit card put me on the phone with them to get this FREE trip for 150 dollars. After booking they say it only requires a 2 hours presentation attendance. I am now booking and they say that taxes and fees...
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Anonymous
Anonymous

Our "nice" hotel was horrible!!!!!!

#1264894
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Bluegreen Resorts - Total scam ! Bait & switch.

Total phoney business!!. Scam Scam ! Bait & switch. Don’t be fooled with their smiles. Fake !!!
1.8
Details
Billing Practices
Cleanliness
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Facilities and Services
Location
Price Affordability
Quality of Accommodation
Quality of Food
Staff
Value for money
Website
Saint Pete Beach, Florida
#1264255
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Bluegreen Resorts - Pressure, Pressure, PRESSURE

A 2 hour power point presentation turned into an 8 hour pressure filled, headache. Instead of Bluegreen accepting my carefully considered answer of no thank you, they brought on 3 other marketing people. I was made to feel so small, and weak by the time they each gave their pitch...
2.4
Details
Billing Practices
Cleanliness
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Facilities and Services
Location
Price Affordability
Quality of Accommodation
Quality of Food
Staff
Value for money
Website
#1262778
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My wife an I attended a Bluegreen presentation in Savannah GA. It was pretty much what we expected but we listened and completed our obligatory 2 hour process. As we were discussing the property, we explained that we often travel with our dogs this plus some other...
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#1258760
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We attended a preview presentation in Savannah GA. We had no problem with the presentation but during the review we told them we often travel with our two dogs. Bluegreen does not allow pets to stay at their resorts so, we were told we could go online and register our...
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#1258376
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Was told if we upgrade our account we could use some of the points we bought to pay our maintenance fees, was told to go online when we returned home , after a few failed attempts I call customer service and was told I had to be a Platinum member, salesman said nothing...
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3.0
Hollister, Missouri
#1257039
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