We were enjoying BlueGreen Resorts up until recently. I lost my job and called BlueGreen to let them know we would take care of any maintenance payments shortly. Setup a payment schedule with the repersentive and when we called back to make the payment, she said that we had already been sent to a collection agency.
I asked if I could go ahead and take care of the fees now and she said to call the collection agency. Upon calling them, we discovered that they had added a 235 dollar fee to the ones that we already owed BlueGreen. We were able to pay BlueGreen but not the collection agency.
I tried to work it out with BlueGreen but they won't accept any money unless we pay the collection agency first. I just don't see how a company can charge us for not doing anything, we didn't even know we were in collections because we never received a letter or call. Any advise would be helpful.
Monetary Loss: $235.