Last August my fiance and I went to Bass Pro Shop in Ft. Lauderdale.
We were shopping when we were approached by these salez sharks under the name of Outdoor Travler. They told us they were running a promotion for their resorts to drive business. Consistently pointed in their brochure their great resorts. We asked what the catch was.
They said the only catch is a two hour seminar on introducing their resorts. Ok fine we purchase and schedule for the orlando one today July 23. We show up to the fountain resort to check in. The front counter lady gives us a "voucher" and directions to another hotel.
We say ok must be their other resort. We couldnt be more wrong. We arrive at this Hilton hotel right off the highway in the ghetto! We check in and are put in this room that smells horribly of smoke.
We ask to get relocated to a different room which Hilton kindly did. I immediately call Outdoor Traveler and get this girl on the phone whom tells me "well you must have signed up for the basic hotel package" I explained no, your incompetent staff screwed up. They then offered to change me to the fountain resort but we had to pay a 50 dollar cancellation fee. I argued about how this was a switch bait and services sold were not services rendered.
Nothing was done. If I wanted to stay at a cheap hotel I would have scheduled that. My fiance wanted to stay at a resort for the resort amenities but instead we were treated with second class standards. With that said I paid their 50 dollar cancellation fee and shot over to Daytona Beach and got a Hotel on the water.
I also went and spoke with theanager of the Bass Pro in Orlando and the Manager Johnathan said he has nothing to do with them and they are a outside contract. I informed him I nor my company will be doing business with them.
Needless to say I will be writing a letter to the BBB in regards tho this unethical business practices of Outdoor Travler/Bluegreen and also for Bass Pro Shops. I also will no longer shop with Bass Pro as well.
Monetary Loss: $190.