We recently had reservations at a BlueGreen Resort in Branson, MO. The Falls, it was a horrible experience.
We had reserved two studio's in July of 2012 for stay in late October 2012. When we arrived (two couples in one vehicle) we were a half mile from each other. There were NO parking at the building we were in and we had to park three building up the hill from where we stayed. I asked for help with parking and they said they would try to have unauthorized vehicles moved, but of course that didn't happen.
I asked to speak to a manager and the girl said she wouldn't have one until Sunday afternoon. I said I'm sure you can reach one by phone and so she reluctantly called, the manager Kreg Sloan would not speak with me? The next day I asked again and at that point I suggested I would go to the sales office and stand outside and advise anyone about to take a tour that BlueGreen does not take care of their owners. To make a long story short, by finally speaking to a SALES MANAGER, I received some service by relocating both couples to one building and the building had ample parking.
A day later KREG SLOAN called and asked if we had been taking care of and I told him yes, but to NO efforts on his part. He should not be in a management position if he will not speak to owners who have problems.
The main manager Suzzane Wainscott never contacted us at all. POOR MANAGEMENT PERIOD!