My “vacation package” was advertised as a 2 night stay at a resort. Called to confirm my reservation and it was at a Holiday Inn Express???
I was told they could not refund my 169$, despite receiving nothing, due to being past 30 days from my original purchase. All they were able to offer was 100$ visa card if I see their presentation and an additional 50$ visa giftcard if I booked another stay? I cannot express what a devastating experience this has been. This was supposed to be a fun spring break for my family.
All they can offer is for my family to make a 5 hour drive to a Holiday Inn Express where we have to see a 2 hour presentation to get 100$ back? I would never recommend this to anyone.
Product or Service Mentioned: Bluegreen Resorts Vacation Package.
Reason of review: Return, Exchange or Cancellation Policy.