249 York St, Williamsburg, VA 23185, USA
Not resolved

I traveled on December the 27. I asked for a handicapped room and they say it was available.

Since I rescheduled the room was not available anymore but they say it was. When I came to the hotel they say they didn’t have the room. This is what happened when I called customer service. 1.

The lady had me on hold for about 20 minutes, “trying” to find a handicapped room in the area, but there was not any according to her, which was False cause I found several in the area. She said how come I was traveling with 4 people pretending to stay in a handicapped room, she said it was impossible, a handicapped person could only travel with one more person, seriously? So, a handicapped person can’t have kids and stay with them at the same hotel Room? Are you kidding me?

2. I speak English but My native language is Spanish,so I prefer to speak in Spanish, she could not believe how come they let me booked a room at a place where they only speak English, she asked several times if me and my husband speak “perfect” English. She could not understand what I was doing here since I request customer service in Spanish. On the other hand they schedule my presentation at 1:00 pm.

Seroulsly?? I was only staying one day, and I was supposed to spend my day listening to a presentation during winter time when we dont have enough day light? I asked for a change but they didn’t even consider it. They say that if don’t attend I was supposed to pay about 200 hundred dollars.

I ended up canceling everything and going to another hotel! Very disappointing!

Product or Service Mentioned: Bluegreen Resorts Customer Care.

Reason of review: Poor customer service.

Monetary Loss: $500.

Preferred solution: I just want to warn people about this. The presentations should be in the morning or at least , let the customer decide the time. .

Bluegreen Resorts Cons: Unknowledgeable employees.

Do You Have Something To Say ?
Write a review


You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

Bluegreen Resorts Reviews

  1. 133 reviews
  2. 68 reviews
  3. 23 reviews
  4. 16 reviews
  5. 24 reviews
Bluegreen Resorts reviews