Miami, Florida

I had purchased a bluegreen vacation by Bass Pro Shops. Paid in full that same day.

We bought the package October of 2013 we made our reservation in December for June 2014. Got my confirmation for 10 people. My day came we all drove from Miami, to

Tennessee . When we got there they had only accomodations for 8 people and in different rooms.

We had been promised a Cabin that would sleep all of us. Our

troubles began... My son, his wife and 2 kids were moved from room to room at the resort. Everytime we complained Bass Pro Shops was blamed for the mistake and would not help us.

On my birthday I woke up crying and upset, we had to move again. We spoke to so many people, they told us to move yet again to another resort. We went to the presentation I was told I still had to go. My husband and I went there was no one there.

Total nightmare! This is how we will remember my dream family vacation.

Product or Service Mentioned: Bluegreen Resorts Vacation Package.

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