Last week 06/08/2009 we went to Gatlinburg. My in-laws went with us.
My father-in-law was wanting to look at timeshares. We went to the flea market on Sunday where Bluegreen had booths set up. We were told that we would get a two night 3 day vacation and a 75 dollar visa card for viewing their timeshare presentation on Monday. To view the timeshare you have to give them 20 dollars that is refundable (only after you put up an argruement).
Before leaving the flea market my mother-in-law get a call stating that due to use traveling together that her and my father-in-law cannot attend the presentation (it's company policy). My mohter-in-law said okay and told the gentleman that she would send their receipt with us on Monday so they could get their 20 dollars returned. He said okay. Well I ended up calling back because this didn't sound right.
We were traveling together but we lived in two seperate households (why not try to sell two instead of one). My wife and I get up Monday morning to drive 45 minutes from where we were staying only to be treated like trash. Upon arriving I gave the girl our reciept and then my in-laws and explained to her that someone had called and told them not to show up. She took both reciepts and told us to have a seat.
After about 10 minutes they called me back to the front desk and had a form for me to fill out. On that form had our vacation, 75 dollar cash card, and 20 dollar refund listed at the top. I ask about getting 40 dollar refund and they informed that they could not do that. I was told that they could not refund my in-laws money that they would have to come and claim it themselves.
Staff were very rude about the whole sitituation. When questioning they stated that they would check and get back with us. I filled out my sheet and returned it. When returning the sheet they asked to see my credit card.
Oops I only have a debit card. Well once again I was asked to have a seat 35 minutes later I was called to the front desk and told that since we didn't have a major credit card we could not see the presentation and they gave me a 20 dollar Visa card. Again they were very rude and not accomadating at all. When my in-laws went to get their 20 dollars they were even treated worse.
They hinted that they we were not telling the truth about anyone from their office calling in the first place. Then instead of a Visa card they wrote them a check and told them they could take it to the bank to cash it. More time out of our vacation. We wasted a total of 3 hours only to get harrassed.
We both went to Westgate resorts, took the tour, got 75 dollars cash for both couples, and a 25 dollar meal card.
My father-in-law purchased a time share that day.