Not resolved

My family and I traveled with Bluegreen (which was our first time) about 2 years ago and I honestly had no complaints so in dec 2017 we decided to go back for Christmas we planned the same vacation and even opted to stay a few extra nights at a higher rate we were promised 4 tickets to go ice skating, 4 Ariel tramway tickets and a visa gift card my family and I were so excited to go on this Christmas adventure and after driving 13 hours to get to our destination upon our arrival at the welcome center we were quickly informed that we wouldn’t be getting the tickets as promised and wouldn’t be going to the viewing we were more then let down by the lack of information and customer service we received but decided to count our blessings and head over to our accommodations at this point the children are exhausted and looking forward to the peace and tranquility of our hide away cabin but unfortunately when we arrived there we also were told we would not have the same accommodations that we were promised at the secluded cabin in the mountains with a pool table etc. instead we were givin a small cabin in a little community of cabins right behind the main street I cannot express how disappointing this was to myself and my family included I actually called Bluegreen thinking this can’t be right I’m sure someone can fix this catastrophe that has happened to us and the only offer that was givin to us was to get a refund and leave to drive 13 hours back or deal with a much lesser experience then planned so obviously we had to stick it out at this point so much was already done like time off work and absence in life period I will express to you that this will be the last time I will ever vacation with Bluegreen as I can not rely on any promise of accommodations or experience offer I would not recommend this as an option for anyones family vacation

Product or Service Mentioned: Bluegreen Resorts Vacation Package.

Reason of review: Not as described/ advertised.

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